The Huggy's bar chose for Ask Emma
as the friendly Emma aligned with the image of Huggy's Bar: innovative, fast and convenient
. Ask Emma is next to a modern looking webshop that can be branded with the restaurant's logo, a chatbot running in Facebook Messenger
that takes your order anywhere, any time, in your own language. The Huggy's Bar created a page
on their own website where they send the customer directly to the right restaurant in Ask Emma.
"What we see is a particular high conversion rate in the chats with Ask Emma", Benoit Hossay adds. "We get to an average conversion of almost 20%
which is definitely above industry's average. This attributes to a growing revenue from take-away for Huggy's Bar, for every single restaurant in the chain."
After the first COVID wave, Huggy bar decided also to choose for the new Ask Emma version, that supports order at the table.
Read also our article on Chatbotslife: Why food ordering through a chatbot matters